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Many of our items are made to order and customized just for you. Once we make your custom items, we cannot return them or give a refund. Returns of non-custom items are considered on a case by case basis and require a return authorization. New customers: please utilize our Sampler Sections to try our products in small size, before committing to full sized products or visit us in store to try our amazing products in person. We are here to help! Contact Us